Privacy policy

The data controller is [Company name], registered office at [address], registered under commercial register number [RC] and common company identifier [ICE].

Dedicated contact for personal data: [contact email].

Depending on how the site is used, the following data may be collected:

• Identity and contact details: first and last name, email address, phone number.
• Delivery data: address, city, delivery instructions.
• Order data: products ordered, amounts, history.
• Browsing data: pages viewed, any audience measurement.
• Professional data, for B2B accounts: company, role, type of activity.

Some preferences — cart, collection, language — are stored locally in your browser and are not sent to our servers.

• Process orders, arrange deliveries and provide after-sales service.
• Answer requests sent through the contact form.
• Prepare quotes for projects and professional accounts.
• Improve the site and measure its audience in aggregate.
• Send communications, only with the recipient's consent.

Processing relies, depending on the case, on performance of the sales contract, compliance with legal obligations — notably accounting and tax — the legitimate interest of the controller, or the consent of the data subject.

Processing is carried out in accordance with Law No. 09-08 on the protection of individuals with regard to the processing of personal data. CNDP filing: [filing number].

The data is intended for the internal teams handling orders. It may be passed on, strictly as necessary, to:

• Our carriers and delivery teams.
• Our payment provider, for online transactions.
• Our host and technical providers.

List of processors and any transfers outside Morocco: [to complete]. No data is sold to third parties.

Order data is kept for as long as needed to perform the contract, then archived in line with legal obligations: [periods to confirm]. Contact requests are kept for the time needed to handle them.

Under Law 09-08 you have a right of access, rectification and objection regarding the processing of your personal data.

To exercise these rights, write to [contact email] or to the postal address of the registered office, with proof of identity. You may also refer the matter to the National Commission for the Control of Personal Data Protection (CNDP).

The site uses your browser's local storage to remember your cart, your botanical collection and your display preferences. This information stays on your device.

Audience measurement cookies and any third-party tools: [to complete]. You can clear local storage at any time from your browser settings.

Reasonable technical and organisational measures are in place to protect the data against loss, alteration and unauthorised access. No transmission over the internet can, however, be guaranteed to be entirely secure.

For any question about this policy, write to us from the Contact page or at [contact email].

Version in force: [effective date].